Understanding our flexible cancellation and refund terms for your peace of mind
Last updated: August 25, 2025
At Yvorion, we understand that travel plans can change. This Refund Policy outlines our cancellation and refund procedures to provide you with flexibility while ensuring fair business practices. We strive to offer reasonable terms that protect both our clients and our business operations.
All cancellations must be submitted in writing via email to [email protected] or through your online account. Verbal cancellations will not be accepted. Cancellation fees are based on the number of days prior to the tour departure date.
| Cancellation Timeline | Refund Amount | Cancellation Fee |
|---|---|---|
| 45+ days before departure | 100% refund | No fee |
| 30-44 days before departure | 90% refund | 10% of total cost |
| 15-29 days before departure | 75% refund | 25% of total cost |
| 7-14 days before departure | 50% refund | 50% of total cost |
| Less than 7 days before departure | No refund | 100% of total cost |
| No-show or same-day cancellation | No refund | 100% of total cost |
Deposits: Non-refundable deposits may be required for certain tours, particularly during peak season or for specialized experiences. These deposits will be clearly disclosed at the time of booking.
Final Payment: Final payment is typically due 30 days before departure. Failure to provide final payment may result in automatic cancellation and forfeiture of deposit.
Payment Method Refunds: Refunds will be processed to the original payment method used for booking within 5-10 business days of approved cancellation.
In case of medical emergencies that prevent travel, we may offer more flexible cancellation terms with proper medical documentation. A doctor's certificate or medical report may be required.
If tours are cancelled by Yvorion due to severe weather conditions, natural disasters, or other circumstances beyond our control, clients will receive:
If government-imposed travel restrictions prevent your participation in a tour, we will work with you to reschedule or provide appropriate compensation based on the specific circumstances.
We strongly recommend purchasing comprehensive travel insurance to protect your investment against unforeseen circumstances including medical emergencies, trip interruption, flight delays, and other covered events that may not be covered by our standard refund policy.
Special terms may apply to group bookings (8+ participants). Group cancellation policies will be outlined in your group booking agreement and may differ from individual booking terms.
Tour Modifications: Changes to tour dates, accommodation, or other services are subject to availability and may incur additional fees. Modification requests must be submitted at least 14 days before departure.
Name Changes: Name changes on bookings are permitted up to 30 days before departure with proper identification. A processing fee of $50 CAD may apply.
Some tour components involve third-party providers (hotels, airlines, activity operators). Refund terms for these services may vary and be subject to the third party's individual cancellation policies. We will assist in obtaining refunds where possible but cannot guarantee outcomes with third-party providers.
This refund policy does not cover:
Processing Time: Approved refunds will be processed within 10 business days of cancellation approval.
Refund Method: Refunds will be issued to the original payment method. If the original card is no longer valid, alternative arrangements will be made.
Currency: Refunds will be processed in the same currency as the original payment, subject to current exchange rates if applicable.
If you disagree with a cancellation fee or refund decision, you may appeal by contacting our customer service team within 30 days. We will review each case individually and work toward a fair resolution.
Yvorion is not liable for refunds due to circumstances beyond our reasonable control, including but not limited to:
In such cases, we will work with clients to reschedule, provide credit, or offer alternative solutions when possible.
To cancel your booking or for questions about this policy, please contact:
Yvorion Bookings DepartmentThis Refund Policy may be updated periodically. Changes will be posted on our website and will apply to bookings made after the effective date. Existing bookings will remain subject to the policy in effect at the time of booking.
We understand that flexibility is important when planning travel. While we maintain these policies to ensure fair and sustainable business practices, we also strive to work with our clients on a case-by-case basis when exceptional circumstances arise. Don't hesitate to reach out to discuss your specific situation.