Privacy Policy

1. Introduction

Yvorion ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tourism services.

2. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide when you:

• Make a booking or inquiry
• Subscribe to our newsletter
• Contact us through our website
• Create an account on our website
• Participate in surveys or promotional activities

This information may include:

• Name and contact information (email, phone, address)
• Payment and billing information
• Travel preferences and requirements
• Emergency contact information
• Dietary restrictions or accessibility needs
• Passport and identification details (when required)

Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information
• Location data (if permitted by your device)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our tourism services
• Communication: To respond to inquiries, send booking confirmations, and provide customer support
• Marketing: To send promotional materials and newsletters (with your consent)
• Safety: To ensure the safety and security of our travelers
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To analyze website usage and improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist in delivering our services, including:

• Hotel and accommodation providers
• Transportation companies
• Tour activity operators
• Payment processors
• Technology service providers

Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety, or that of our clients or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically, we retain:

• Booking and payment information: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website usage data: Up to 2 years for analytics purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to certain uses of your information
• Withdrawal of Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Officer
Yvorion
721 Government Street
Victoria, British Columbia, Canada
Phone: +1 519-221-9890
Email: [email protected]